Procedure to follow for returns
Pursuant to art. 64 of Legislative Decree 206/2005, the buyer has the right to withdraw from the sales contract without any penalty and without specifying the reason within 14 days of receiving the products. The right of withdrawal does not cover every buyer. The first limitation is its application only to consumers defined by the Civil Code as natural persons acting for purposes unrelated to any entrepreneurial or professional activity carried out (art. 1469bis). Therefore, companies and retailers who have made purchases with a VAT number cannot assert the right of withdrawal.
The procedure to follow is as follows:
1) Notify us, no later than 14 days after delivery of the goods, that you wish to withdraw from the purchase by calling our Customer Service on +39 0565 1766297 or by sending an email to aithaleisoladelba@gmail.com
In the communication you must indicate your name and surname and the date of purchase and the item codes to be returned. In case of partial withdrawal, you must indicate the code of the product(s) on which you wish to exercise the right of withdrawal. Furthermore, specify whether you wish to exchange the product, even with one of different value, credit back of the money, exclusively with traceable methods or a voucher.
The refund concerns the price of the product (shipping costs are not refundable) and will be made within 5 days. from receipt of the returned goods, after checking their integrity.
All items are carefully checked and photographed before being shipped.
2) Within the same period you must return the goods in their original sealed packaging, complete with all its parts and unopened. The products must be returned intact, UNUSED AND UNWORN. Include all the documents received in the package. Shipping costs for returns remain the responsibility of the buyer.
Shipping can take place via a trusted courier or to any Poste Italiane office via registered mail or ordinary parcel. It must never be sent by normal or priority mail (which do not require the issuing of a receipt). The receipt must be retained until the refund or exchange is received. The costs of the return and any exchange are borne by the customer and vary depending on the rates applied by the appointed couriers or by Poste Italiane.
We recommend insuring the shipment against theft and transport damage. If the returned product has not been insured, in the event of damage or loss during transport, we reserve the right to charge for any damage suffered by deducting it from the sums to be refunded.
The package must be sent to the following address:
Aithàle - Isola d'Elba
Via Roma, 141 - 57034 Campo nell'Elba (LI)
Upon receipt of the goods we will refund the cost of the goods shipped or exchange the product, according to the Customer's requests. For purchases made by choosing the credit card/paypal as the payment method, the refund will be made through a transfer to the card itself of the transaction made. For purchases made with all other payment methods, the refund will be made via bank transfer, so in this case please indicate your bank details.
Items damaged, defective or not as ordered.
A defective or non-compliant item must be returned complete, intact, in its original packaging (on which the sales code is indicated) within 10 days from the delivery date. The package must be prepared by inserting the appropriate copy of the Waybill or Transport Document inside, specifying whether you want an exchange or a refund. If the defect or non-conformity is confirmed, the costs incurred for return shipping will also be reimbursed. The return can be made via a trusted courier or at any Poste Italiane office via registered mail or ordinary parcel. It must never be sent by normal or priority mail (which do not require the issuing of a receipt). The receipt must be retained until the refund or exchange is received.
No returns will be accepted unless previously authorized by Aithàle - Isola d'Elba.